Privacy Policy

Introduction

This Privacy Policy explains how TwinBros Solutions LLC ("Company," "we," "us," or "our"), operating under the brand SiteCare360, collects, uses, stores, and protects information when you visit our website or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Scope of This Policy

This Policy applies to:

• Website visitors of sitecare360.com
• Leads and potential clients submitting forms or using chat
• Active clients receiving web development, maintenance, SEO, or subscription services

Information We Collect

We collect the following categories of information:

• Contact Information: Name, email address, phone number, company name.
• Billing Information: Invoice details, payment status, and transaction references processed through secure third-party payment providers.
• Project Information: Website content, assets, credentials, and materials provided for service delivery.
• Technical Information: IP address, browser type, device data, operating system, and referral source.
• Usage Data: Pages visited, time spent on site, and interaction behavior.
• Chat Data: Messages and information submitted through live chat tools.

How We Collect Information

• Direct input via contact forms, checkout forms, and onboarding forms
• Communication through email or live chat
• Automated tracking technologies such as cookies and analytics tools
• Third-party integrations (e.g., chat systems, analytics platforms, hosting tools)

How We Use Your Information

We use collected information to:

• Provide and manage web development, SEO, maintenance, and subscription services
• Communicate with clients and respond to inquiries
• Process invoices, subscriptions, and payments
• Improve website performance and user experience
• Monitor service usage and prevent abuse
• Comply with legal and regulatory obligations
• To deliver services under a managed service model, including ongoing website management, updates, hosting coordination, and optimization

Clients are responsible for ensuring that any data they provide, collect, or process through the Company’s services complies with applicable laws and regulations, including obtaining any necessary consents from end users.

Legal Basis for Processing

We process personal data based on legitimate business interests, contractual necessity, consent (where required), and compliance with legal obligations.

Cookies & Tracking Technologies

By continuing to use our website, you consent to the use of cookies and similar technologies as described in this policy.

Our website uses cookies and similar technologies to enhance functionality, analyze traffic, and understand user behavior.

These may include session cookies, analytics cookies, and performance tracking tools.

• Performance monitoring and error tracking
• Traffic source and referral analysis

You may disable cookies through your browser settings, but some features may not function properly.

Analytics & Performance Monitoring

We use analytics tools to understand how visitors interact with our website. This data is aggregated and may include page views, device type, session duration, and navigation patterns.

This information is used to improve website performance, user experience, and service quality.

We may use tracking technologies and third-party platforms (such as Google Ads or Meta platforms) to measure performance, analyze user behavior, and support advertising services. These platforms may use cookies, pixels, or similar technologies in accordance with their own policies.

We do not sell personal data and do not share personally identifiable information with third parties for their independent marketing purposes.

Live Chat & Third-Party Tools

We use third-party communication tools to provide live customer support.

When you interact with the chat feature, data such as your name, message content, IP address, and browser information may be collected and processed by the third-party provider.

Third-party chat providers process data according to their own policies and practices.

Data Sharing & Third Parties

We do not sell or rent personal data.

We may share limited data with trusted third-party service providers only when necessary to:

• Process payments and subscriptions
• Host or maintain websites and services
• Provide analytics or performance tools
• Enable communication systems (email, chat, CRM tools)

We are not responsible for the privacy, security, or data handling practices of third-party services, and such services operate under their own policies and terms. These third-party providers may process data according to their own privacy policies, which we do not control.

Data Retention

We retain personal and business data for as long as necessary to provide services, fulfill legal obligations, resolve disputes, enforce agreements, and for legitimate operational, legal, backup, and archival purposes.

This may include retention of Client-provided content and project data after termination of services.

We may retain certain data for extended periods where required or permitted by law, or where necessary to protect our legal rights.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information.

However, no online system is completely secure, and we cannot guarantee absolute protection against unauthorized access or breaches.

Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data
• Restrict or object to processing

Email & Service Communications

By using our services, you agree to receive essential communications such as invoices, updates, service notifications, and account-related messages.

These communications are necessary for service delivery and cannot be opted out of while maintaining an active account.

International Data Transfers

Your information may be processed or stored in countries outside your own jurisdiction, depending on our service providers and infrastructure.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Do Not Track Signals

Our website does not currently respond to “Do Not Track” signals due to the lack of a consistent industry standard.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the business transaction, subject to applicable laws.

Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any unauthorized access, disclosure, alteration, or destruction of personal information resulting from circumstances beyond its reasonable control, including third-party systems, internet failures, or security breaches.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Updates will be posted on this page with a revised effective date.

Continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, you may contact TwinBros Solutions LLC at legal [at] twinbrossolutions [dot] com