Frequently Asked Questions

We as a managed website service saves you time and removes the technical work. Instead of handling design, setup, hosting, maintenance, updates, and troubleshooting yourself, you have a team managing it for you so you can stay focused on running your business.

Our services are best for small businesses, local service providers, startups, and businesses that want a professional website and ongoing support.

Our website plans include design, development, hosting, SSL, maintenance, updates, backups, monitoring, support, and monthly minor changes.

The $198/month Small Business Website plan is ideal for service-based businesses. The $298/month E-Commerce Website plan includes online store functionality, product listings, checkout setup, and payment integration.

We build either a high-converting single-page website or a multi-page website (up to 5 pages), depending on your business needs. We’ll recommend the best structure based on your goals.

We include up to 5 pages if a multi-page structure is used. For simpler businesses, we may build a single-page website with multiple sections for better conversion.

Yes. Every website we build is fully responsive and optimized for mobile, tablet, and desktop devices.

Yes. We can help refine, organize, and structure your website content. If extensive copywriting is needed, that may be offered as an additional service depending on the scope.

We offer a variety of enhancements depending on your needs, including booking systems, advanced forms, custom features, integrations, logo design, additional pages, and more. These can be added anytime for an additional fee as your business grows.

Larger updates, new pages, custom features, or advanced changes are quoted separately based on your requirements.

Our E-Commerce Website plan includes everything in the Small Business Website plan, plus full store setup, including products, categories, cart and checkout configuration, payment integration, product listing support, ongoing store updates, and basic tracking.

We set up your website to accept payments using trusted third-party platforms such as PayPal or Stripe. Customers complete their purchases through a secure checkout connected to your account. You maintain full control of your account, and any transaction fees or platform costs are handled directly by the provider.

Yes. The e-commerce plan includes help with product listings and ongoing store updates. Large imports or advanced catalog work may be quoted separately.

If you need advanced e-commerce functionality such as custom integrations, complex catalog setup, special checkout flows, or other custom features, we can review the requirements and provide a separate quote based on scope.

Our hosting and maintenance service includes hosting, SSL, security monitoring, backups, routine maintenance, and ongoing support while your plan is active.

You can contact us directly to request updates, support, or changes. We will review the request and let you know the next steps and expected turnaround time.

Most minor support and update requests are handled within a typical business turnaround time, depending on the scope and urgency of the request.

Domain renewal remains the client’s responsibility unless otherwise arranged. We can help guide you, but domain registration and renewal fees are billed separately.

Yes. If you already own a domain, we can connect it to your website during setup.

If your website experiences an issue or outage, we will investigate and work to restore service as quickly as possible as part of your ongoing maintenance and support.

Hosting, maintenance, support, and related managed services remain active only while your subscription and agreement remain active and in good standing. If your plan ends or is canceled, related hosted services and access may also be suspended or terminated.

Our marketing and advertising services include Google Ads, Google Business Profile (Google Maps) optimization, Facebook ads, and Instagram ads to help your business attract local customers and generate leads.

The best platform depends on your business type, target audience, and goals. We help determine whether Google Ads, social media ads, or a combination is the right fit for your situation.

Ad spend is separate from the monthly management fee. Your budget is paid directly to the advertising platform, and we manage and optimize the campaigns based on your goals.

Your advertising accounts are always created under your name, and you retain full ownership. We are given management access to set up and optimize your campaigns, while you remain in full control of your accounts and data.

Some campaigns can start generating traffic and leads shortly after launch, but performance typically improves over time as data is collected and campaigns are optimized. The timeline depends on your industry, competition, and budget.

Yes. We include tracking and reporting so you can understand how your campaigns are performing.

While we work to improve visibility, traffic, and campaign performance, marketing and search results depend on many factors outside our control, including competition, market conditions, platform algorithms, budgets, and customer behavior. Because of this, we cannot guarantee specific rankings, leads, sales, or business results.

In most cases, yes. A strong website or landing page helps turn ad traffic into calls, leads, and customers. Running ads without a solid destination usually reduces results.

For many businesses, yes. A well-built website and active ad campaigns work best together because the website helps convert visitors while the ads help bring in targeted traffic.

Payments are billed monthly on a recurring basis. You’ll be charged automatically each month using your selected payment method.

Certain plans require 3 months paid upfront during the initial term of the agreement. After that, your plan continues with recurring monthly billing. This helps cover the initial design, setup, and onboarding work while keeping your overall upfront cost lower than a traditional large website payment.

Payments are billed according to your selected service plan and agreement terms. Certain plans may require advance payment covering multiple billing periods before services begin, followed by recurring automatic billing on your assigned billing date while your service remains active.

If a payment becomes overdue or cannot be processed, services may be paused, restricted, or suspended until the account is brought current. Continued non-payment may result in cancellation of services according to our Terms of Service or agreement.

Due to the nature of custom website work and ongoing services, any advanced payments are non-refundable once work has started.

Our plans are based on a 12-month commitment. If you choose to cancel early, the remaining balance of the agreement will be due as an early termination fee.

Our websites are provided as part of a managed service model. You retain ownership of your business content and branding, while SiteCare360 retains ownership of the website design, code, and underlying systems. During your active plan, you receive the right to use the website and related services. After the initial agreement term ends, a website buyout option may be available upon request for an additional fee.

Your pricing remains fixed during your agreement. Any future pricing changes would only apply after your initial term ends.

After the initial 12-month term ends, your plan continues on a month-to-month basis unless canceled according to your agreement terms.

Just contact us through the website and tell us about your business. We’ll guide you through the next steps and recommend the best plan.

We usually need the core information about your business, such as your services, contact details, business information, and any branding or images you want included. If needed, we can help organize and refine that content for the website.